Our biggest collateral is the faith of our clients in our 24*7 unique and customer centric services. We ethically strive to win customer satisfaction. Our customer satisfaction guarantee applies to the quality of every activity that we undertake here at Gracias IT. We are liable to offer you world class service within a given time frame with consistency.
We value your feedback and your concern with regard to your order and it would help us serve you better; hence we have a refund policy. If case you are dissatisfied with the completed order, please contact our 24 * 7 customer support with your concern as your first option. Our customer support should be able to address your concerns and come to a solution to satisfy your expectations. We will provide the best possible solution and address all your concerns and issues. If you are still dissatisfied after contacting our customer support team, you may apply for a refund. Certain guidelines to be followed are:
We would not be liable to refund in circumstances where we miss the submission deadline due to a customer`s failure to submit necessary material on time.
When a customer makes a claim for poor quality of an order, not a problem, they can provide specific examples with regard to any quality issues, we will take care of it.
Due to the nature of our certain products like software and their extension products, no refunds are available once you have downloaded the software. If for any reason you find that the extension is not suitable, please contact us, and we will work with you to find the best solution.
In case you are still not satisfied, please contact our 24 * 7 customer support with your Order No. and ask for a cancellation of your order. The details would be sent to you via email. However please note it would not be possible to cancel your order if we have completed 50% of your work.
We do not issue any refunds if we fail a deadline due to delays in submission of necessary materials and content from the customers end. Please make sure to submit all necessary materials as soon as possible.
We offer 15 -day money back guarantee for all of our extensions. You can get a full refund if you are not satisfied with our extension during 15 days after your purchase. You can use our customer service system to request refund. All refund requests after 15 days are not accepted. Please remember that we will not refund any fee you paid for installation and customization services.
In what case refund policy is applied?
Our ultimate target is to make you enjoy the perfect satisfaction of our products and services. However, if you are not satisfied with our products, you can get a full refund during 15 days after your purchase. That means refund policy is applied for any purchased item cases. Stating reason is not compulsory, but we would highly appreciate you letting us know so that we could make improvement.
For installation and customization services, we do not provide money back guarantee as it covers the cost of our developers time which is not recoverable.